AI-Powered ITSM & Device Management
Unifying ITSM and Endpoint Management with a Single AI-Powered Agent.
Section 1: Understanding the Solution Approval Workflow
Purpose of the Solution Approval Page
The Solution Approval page serves as a centralized platform for administrators to manage, review, and act on user-submitted solutions. This ensures:
- Efficient processing of solution requests.
- Accurate tracking of approvals and rejections.
- Transparency and auditability through history tracking.
 How Solutions Are Submitted
- Users submit solutions through the Self-Help Home Page.
- Each submission is logged and assigned a Pending status until reviewed.
- Administrators analyze the validity and relevance of the solution before taking action.
 Key Concepts in Solution Approval
| Term | Definition |
|---|---|
| Solution Need Approval Status | Indicates whether a solution requires admin approval (True/False). |
| Status | Displays the current status of the solution: Pending, Approved, or Rejected. |
| Source | Specifies whether the solution was submitted Online or Offline. |