AI-Powered ITSM & Device Management
Unifying ITSM and Endpoint Management with a Single AI-Powered Agent.
Section 4: Utilizing Solution Approval History
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Purpose of the History Section
- Stores all actions performed on solution requests.
- Provides a detailed audit log for transparency and reference.
- Enables administrators to track the entire lifecycle of a solution request.
Using the “Update Data” Button
Steps to retrieve solution details:
- Enter required details such as Username, Solution Name, and Status.
- Click the Update Data button to fetch relevant records.
Searching for Solution History
- Enter a Username or Solution Name in the Search Field.
- View the search results, including:
- Action taken
- Approval/Rejection details
- Timestamps and comments