Understanding Chatbots

What is a Chatbot?

A chatbot is an AI-driven software application designed to simulate human conversation. It interacts with users through text or voice commands, providing automated responses based on predefined rules or machine learning algorithms. Chatbots are widely used for customer service, IT support, and other automated workflows to enhance user experience and efficiency.

What is Chatbot Management?

Chatbot Management involves configuring and customizing the chatbot for improved user interaction. This includes:

• Setting up chatbot parameters.
• Integrating ticketing tools.
• Managing stop words for better search accuracy.
• Configuring small talk for casual conversations.
• Monitoring chatbot session tracking and user query analysis to improve performance.