AI-Powered ITSM & Device Management
Unifying ITSM and Endpoint Management with a Single AI-Powered Agent.
Legends/Terminologies
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Legends/TerminologiesÂ
- LA— Log AnalyzerÂ
- Log file— An Incident dump or a SR dumpÂ
- LA Web— LA Web PortalÂ
- ML— Machine LearningÂ
- SR— Service RequestÂ
- Screen— The Web UI (User Interface)Â
ScopeÂ
The purpose of this application is to analyze and resolve software application and Windows system incidents/service requests (SRs). Being a machine learning (ML) model, the accuracy of its analysis may vary based on the level of detail provided in the input dump file, particularly in the Incident Description and Resolution notes. In addition, the Category/Sub Category classification of the Incidents/SRs plays a crucial role in enhancing the accuracy of the model’s interpretation.Â
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