Creating and using groups

Introduction 

The use of groups becomes relevant when certain features such as “remote solution firing” and “Campaign” runs are required to be executed simultaneously on a set of users. These groups can be created to contain multiple users, enabling Self-Help solutions to be administered from the admin dashboard. 

For instance, in the scenario where a few users have logged an incident to create PST file in Outlook, instead of requiring engineers to communicate with these users via phone calls, remote desktop connections or physical visits, administrators can create a group comprising of the usernames and hostnames of users who have reported the incident, and run the solution on all of them at once from the dashboard. 

Moreover, distinct user groups for different divisions, such as marketing, operations, VIPs, etc., can be established, allowing customized campaigns to be launched on all of the machines within the respective groups at once.   

Click here to gain an understanding of the process for creating and using user groups.