Search Page and Analytics Interpretation

1. Understanding the Search Page

The Search Page allows IT admins to retrieve device management analytics using User Name and Host Name filters. This data helps track system performance, agent activity, and issue resolution effectiveness.

2. Searching for Information for Any User or Host

Steps to Search for Information:

1. Navigate to the Search Page.
2. Enter a User Name, Host Name, or both in the search fields.
3. Click Search to retrieve results.

Search Results Include:

• Version Analytics: Displays user, host details, version numbers, IP addresses, and activity history.
• User Analytics: Shows solutions used, user ratings, and feedback.
• Feedback Analytics: Provides user feedback with timestamps.
• New Visitors Analytics: Tracks first/last visit and total usage count.
• Searched Query Analytics: Displays user search queries and modification history.

3. Checking If User Name or Host Name Data is Available

Steps to Verify Usage Data:

1. Go to the Search Analytics page.
2. Click the “i” (information) button next to User Name or Host Name fields.
3. The Agent Version Analytics panel will open, displaying:

• User and Host counts.
• Latest version details.
• Data such as usernames, hostnames, version status, IPs, serial numbers, and activity logs.

Verify if usage data exists for the entered User Name or Host Name.

4. Validating User Name or Host Name

To determine if an entered User Name or Host Name is valid:

1. Open the Search Analytics page.
2. Click the “i” button next to the User Name or Host Name fields.
3. Check Agent Version Analytics for:

• User and Host counts.
• Latest version details.
• Activity records to confirm if the name exists in the system.

5. Interpreting Search Results

Steps to Analyze the Search Data:

1. Enter a User Name or Host Name on the Search Analytics page.
2. Click Search to retrieve the results.
3. Review the displayed analytics to extract insights.
4. Utilize filtering options to refine and narrow down results for better accuracy.