Agent

The Agent Version Analytics section provides a detailed overview of agent performance and update status across multiple hosts. This section helps IT administrators ensure that agents are up-to-date and functioning properly on all devices.

Key Information Available in the Agent Version Analytics Section

Host and User Data:

• Username: Identifies the user linked to the host.
• Hostname: Lists the unique device identifier where the agent is installed.
• Version: Displays the installed agent version (e.g., version 1.0).

Update Status:

• Updated: Indicates whether the agent version is up to date (True/False).
• Updated On: Timestamp of the last agent update.

Device Information:

• IP Address: Shows the host’s network address.
• Serial Number: Unique identifier for each device.
• Make and Model: Specifies the manufacturer and model of the device (e.g., Dell, HP, Lenovo).
• MAC Address: Unique identifier for the network interface of the device.
• Installed On: Timestamp of when the agent was installed on the host.

Activity Tracking:

• Last Activity: Shows the last recorded activity of the agent on the host.
• Last Activity Action: Provides insights into the agent’s most recent operation.

File Upload for Hostname Verification:

• Verify Feature: Allows administrators to upload an Excel file (.XLS or .XLSX) to validate hostnames against the Proactive Agent Version table.
• Delete Feature: Enables administrators to remove outdated or inactive hostnames by uploading an Excel file.
• The file must be formatted correctly with unique hostnames and no blank rows.

 Updating the Self-Heal Agent to the Latest Version

Steps to Perform an Update:

1. Access the Admin Console: Navigate to the Self-Heal section and open the Admin Console.
2. Locate the Update Section: Find the “Update Self-Heal Agent” section.
3. Initiate the Update: Click the “+Version” button to open the update form.
4. Fill in Update Details: Enter the latest version number and upload the updater file (techselfsupport.zip) in the Solution field.
5. Apply Update: Submit the form to initiate the update.
6. Verify Completion: Check the Agent Analytics page to confirm that all hosts have been successfully updated.

Ensuring Remaining Hosts Get Updated

• Hosts that are offline during the update process will automatically update when they come online and connect to the platform.
• The updater file (techselfsupport.zip) is pre-configured to detect outdated versions and trigger the update process upon network connection.
• This ensures a seamless update mechanism, reducing manual intervention and maintaining uniformity across all devices.