Visitor

Visitor Page Overview & Usage

The Visitor Page provides insights into visitor traffic, user behavior, and engagement patterns on the self-help portal. It tracks new vs. returning visitors, frequently visited pages, and visit frequency. This helps identify trends, optimize content, and enhance user experience.

1. What Information is Available in This Section?

This section includes key visitor analytics:

• New Visitors – Number of users visiting the portal for the first time in the selected date range.
• Total Visits – Total number of visits across all users during the selected date range.
• Total Visits Today – Number of visits recorded today.
• Unique Visitors Today – Count of first-time visitors today.
• Total Visitors – Overall count of users who visited the portal within the selected date range.
• Most Visited Pages – Highlights the most frequently accessed pages.
• Visitors & New Visitors Table – Displays detailed visitor data, including timestamps and frequency.

2. How to Change the Date Range?

To adjust the date range for visitor analytics:

1. Go to the Visitor Analytics page.
2. Locate the date range selector at the top.
3. Click the date field to open the calendar.
4. Select a start date by clicking a specific date.
5. Choose an end date in the same manner.
6. Click Apply to update the data based on the selected date range.

This allows for customized time-based analysis of visitor trends.

3. What is the Difference Among New Visitors, Unique Visitors, and Total Visitors?

• New Visitors – Users accessing the self-help portal for the first time within the selected date range.
• Unique Visitors Today – The number of first-time visitors on the current day.
• Total Visitors – The total number of users who visited the portal in the selected date range, including repeat visitors.

These metrics help distinguish between new and returning users.

4. How to View Data for New Visitors and Total Visitors?

Visitor data can be found in the Visitors Analysis Page, which includes:

• A detailed table displaying visitor information such as:

Page Visits

• Creation Date
• Last Modified Date
• Facility

Two sections at the bottom providing:

• Visitors data (all visits).
• New Visitors data (first-time visits).

This allows tracking user engagement across different time periods.

5. What is the Visitor Analytics Section?

The Visitor Analytics section visualizes visit counts across different portal sections, including:

• Home
• Support Category
• Search
• Solution Result
• Pages