User

The User Analytics section provides comprehensive insights into user behavior, tracking solution usage patterns, engagement levels, and effectiveness. It captures key metrics such as total users, host devices, online vs. offline usage, solution success rates, user feedback, and time spent per session.

1. What Information is Available in This Section?

This section provides a breakdown of user behavior and solution execution trends, including:

• Total User – The number of unique users who interacted with solutions and provided responses (Yes, No, or Exit) within the selected date range.
• Total Host – The count of unique devices/machines where solutions were executed during the selected period.
• Total Offline – The number of solutions executed using the offline app, where users interacted and provided feedback.
• Total Online – The number of solutions accessed through the online portal, capturing user feedback at the final step.
• User Analytics Table – A detailed breakdown of each solution execution, covering:
  • User and Host Names
  • Solution Name & Category
  • Execution Date & Last Step Progress
  • User Response (Yes/No/Exit)
  • Rating, Feedback, & Time Spent (in seconds)
  • Source, IP Address, Helper Status, and Helper Messages (for guided solutions)

This data enables administrators to track user behavior, optimize content, and improve user engagement.

2. What is “Total Offline” and “Total Online”?

• Total Offline – The total number of solutions executed via the offline app, where users provided responses (Yes, No, or Exit). This helps track engagement levels and the effectiveness of offline accessibility.
• Total Online – The number of solutions accessed through the online portal, capturing user feedback at the final step. This measures the performance and reach of online solutions.

Both metrics provide insights into how users interact with solutions based on connectivity preferences.

3. What is the User Analytics Table?

The User Analytics Table offers in-depth insights into each solution execution, providing valuable data points for administrators.

Key Data Points in the User Analytics Table:

• User and Host Name – Identifies the user and the device used.
• Solution & Number – Tracks the specific solution executed and its unique identifier.
• Category & Execution Date – Provides context on the type of solution and when it was accessed.
• Last Step Progress – Indicates user progress in solution steps (e.g., 2/7 means 2 out of 7 steps completed).
• Rating & Feedback – Captures user satisfaction levels and improvement suggestions.
• Response (Yes/No/Exit) – Shows whether the user found the solution helpful or exited before completion.
• Time Spent – Measures how long the user interacted with the solution, reflecting efficiency.
• Source & IP Address – Tracks whether the solution was accessed offline or online and from which network.
• Helper Status & Messages – Logs whether a guided tool was used during execution (optional field).