As a service desk agent while solving user issues many a times you wished you could have gone deeper to understand root...

Automation is one of the key technology trends that is here to stay and it is poised to change the way we work or live....

Traditional IT was perceived as cost center. Their main aim was to maintain the running systems and make sure it does not...

To reduce service desk ticket is a high priority item for any one in business. Automation is one of the way to handle it....

To Protect against phishing is one of the mandatory things which is in the priority list of any organization. We will take...

The best of the emerging trends have been chosen and the path has been laid out for the onset of a new promising era of...

Self Service Automation is one of the key trends that is being adopted to automate IT Service Desk. World is closer to...

Outlook is widely used email-client in an organization because of its simplicity in the user interface, efficiency and lots...

IT Help Desk in any organization is a crucial business unit which is often neglected. Thought leaders unlike the rest of...

In Desktop and End User Support Automation journey deploying Self Service for Users is first step. It will not succeed until...

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