Archives

Multilingual Content Management System for a Luxury German multinational automotive company’s Service desk – A Case Study

The company has geographically dispersed locations with multiple facilities in a city with different language users, say...

Recast Your Current Problems into Proactive Goals- a Transformation that Every Servicedesk Needs

For many organizations the conventional way of solving any IT problem is to respond to clients or users after it arises....

AI, ML in Service Desk Automation

Most Technology consultants including myself and AI/ML service providers for over a decade have spear headed Digital...

Multilingual Self Service Portal Management

Being more efficient in the workplace really comes down to being more efficient with your time. And spending time on just...

Step by step instructions to deploy Anakage server

Please use this step by step guide for Server deployment of Anakage - Download all the stuff you will need - The latest...

Planning for Anakage Self Service Deployment – 5 Answers to keep ready

40% of users like to try out to solve the problem themselves before reaching service desk. This number will increase as the...

Anakage is ISO:IEC 27001:2013 certified now

We are very proud to be awarded ISO:IEC 27001:2013 certification, an internationally recognized standard that ensures that...

Anakage Hopscotch LinkedIn Recorder released under Apache 2.0 license

The ability to create product tours on any kind of application (online/offline) is one of the core component of Anakage...

How to easily use windows event viewer in day to day troubleshooting

As a service desk agent while solving user issues many a times you wished you could have gone deeper to understand root...

Scripting is not automation – Best practices for your Automation/AI in IT

Automation is one of the key technology trends that is here to stay and it is poised to change the way we work or live....