Test Self-Help Solutions and request for changes

TEST SELF-HELP SOLUTION AND REQUEST FOR CHANGES( FOR ONLINE APPLICATION)

Step 1: Testing the Solution

1. Obtain the Solution Executable

a. Download the .exe file (e.g., techselfsupport_xx_.exe) to your local system.

2. Run the Solution

a. Double-click the solution file to execute it.

b. Follow any on-screen instructions or prompts displayed during the solution.

3. Validate the Outcome

a. Check whether the task or application setup was completed successfully.

b. Confirm all steps in the solution were executed correctly, such as:

i. Application installation.

ii. Configuration settings applied.

iii. Error-free execution.

4. Note Any Issues

a. Observe if any of the following issues occur:

i. Errors during execution.

ii. Missing or incorrect guiding messages.

iii. Steps that fail or do not perform as intended.

iv. Incorrect handling of conditional steps.

Step 2: Requesting Changes

1. Document the Feedback

a. Create a detailed list of issues, including:

i. Step numbers where problems occurred.

ii. Exact error messages or unexpected behaviors.

iii. Suggestions for corrections or improvements.

b. Example:

i. Issue: Installer file not found.

ii. Suggested Change: Verify that the zip file structure includes the correct installer and batch file.

2. Provide Supporting Details

a. Include screenshots and logs, if available, to clarify the problem.

b. Specify any required updates to:

i. Guiding messages: e.g., instructions to users.

ii. Conditions or steps: e.g., logic to handle errors better.

3. Submit the Feedback

a. Use the appropriate channel (email, issue tracker, or portal) to submit your feedback to the authoring team.

Step 3: Retest the Updated Solution

1. After receiving the updated solution, re-run it to confirm the changes resolve the reported issues.

2. If additional problems arise, repeat the feedback process until the solution functions as expected.

Best Practices for Requesting Changes

· Be concise and clear about the problems encountered.

· Prioritize critical issues that block functionality.

· Suggest enhancements only after functional problems are resolved.