Checklist for Solutions

Checklist for Solutions

1. Preparing Resource Files

Checklist:

· Confirm whether the application is already installed.

o If not, download the resource file.

· Execute the installer file using silent commands:

o Research and test silent switches for the installer (e.g., “/?” in the command prompt).

o Use .msi files over .exe files when possible.

· Create a batch file for automated installation.

o Ensure the batch file includes the correct silent switches.

· Package the resource files into a zip file:

o Zip file name format: Application_Name.zip (e.g., Google_Chrome.zip).

o Avoid nested folders in the zip file.

· Document the zip file name for use in solution creation.

2. Creating the Solution

Checklist:

· Gather required information:

o Display name of the application (from Control Panel).

o Name of the zip file containing the installer and batch file.

o A unique solution number (above 10,000).

o Client configuration file.

· Use the Authoring Tool’s Recorder:

o Define steps:

a. Action: Perform tasks.

b. Condition: Evaluate criteria to direct flow.

c. Guiding Message: Provide user instructions.

o Test the display name in the Action step using the Test button.

o Implement navigation between steps using conditional logic.

3. Creating the Configuration File

Checklist:

· Navigate to Solution > Configuration File in the Authoring Tool.

· Include the complete URL (with http or https) and ensure it doesn’t end with a trailing “/”.

· Generate two configuration files:

o Anakage.ankscpt (encrypted version).

o AnakageTest.ankscpt (unencrypted version).

· Validate that the configuration file enables communication between the solution and the portal.

4. Setting Up the Initial Step

Checklist:

· Use Solution > Properties to define the first step.

· Assign a unique solution number.

· Upload the prepared zip file:

o Verify that the file name matches the one documented earlier.

· Confirm that Anakage HealITService is available for solutions requiring admin rights.

· Enable the Admin required checkbox for installations needing elevated privileges.

5. Exporting the Solution

Checklist:

· Save the solution script using “Save As” with the .ankscpt extension and a descriptive name (e.g., Google_Chrome_Installation.ankscpt).

· Export the solution as an executable:

o Use “Export > Solution/Exe” in the Authoring Tool.

o Select the appropriate option: Online (32-bit) or Online (64-bit).

· Name the final executable file as techselfsupport_xx_.exe, where xx is the unique solution number.

6. Testing and Deployment

Checklist:

· Test the .ankscpt file:

o Ensure all steps function correctly.

o Validate any conditional logic.

· Upload the executable file to the deployment system or designated portal.

· Perform final testing to confirm usability and effectiveness for end users.

By following this checklist, you can ensure the creation and deployment of robust and reliable solutions using the Authoring Tool.