Handling Adoption Issues

ITSM Integrations

NLP based Auto Solution Firing from ITSM (Read Factsheet) 

As soon as the users raise a ticket in the ITSM for resolving any issues or requesting for a service like installing a software, the NLP based auto solution firing module from Anakage fires the relevant solution on the end user’s machine.

Watch it in action, here-

Empowering ServiceNow Users with Powerful and Intelligent Self-Help Cobot 

What if, whenever there is some issue at the endpoint, the end-user doesn’t look at the solution’s inventory inside SSP and raises a ticket anyways.

Eventually, the end-user tries to raise a ticket, a ticket that can be resolved from the catalog of Solutions inside SSP, which would reduce the efforts from the end-user as well from the Service desk engineer.

We at Anakage, have taken a step forward to make the SSP invoke inside a ticketing tool, ServiceNow. By invoking SSP inside ServiceNow, will not only reduce the tickets but will also increase the adoption of Self Service Portal (SSP) along with reducing wait time.

Watch it in action, here-

Remote solution firing in IT Service Desk

What if the users are not using the self help options to resolve issues and the tickets are getting piled up on Engineer’s account?

Anakage can not only help Enterprises with Self service solutions, but can also help Admins/Engineers to fire the solutions remotely, if otherwise.

Watch it in action, here-

IT Help-Desk Chatbots

Chatbot for IT Help desk – Resolve issues with zero coding (Read Factsheet) 

Anakage ChatBots are not only used to find information or raise a ticket in the ITSM portal, but also it helps in resolving an isuue.

The video shown below is a demo on Invoking a Wi-Fi solution to resolve wifi issues faced by the end users, using the Anakage Oflline ChatBot. The same UI can be found for the Anakage Online ChatBot as well.

Anakage IT Helpdesk chatbot enables companies of all sizes to:

– Call Deflection

– Ticket Logging into ITSM if the issue is not resolved using Anakage Chatbot

– Conversational AI Self Service

– Automated Resolution

– 24/7 Availability

– Cost Reduction in IT Support

Watch it in action, here-

Anakage IT Help Desk Chatbot Integrated with Microsoft Teams | Chatbot that Acts

In this video, we are looking into the Anakage IT Help Desk Chatbot. There are lots of chatbots that can talk to the user but Anakage IT help desk Chatbot has the capability to Act for the issues that occur at the End-Point.

Chatbots are always available for the end-user to talk and communicate but at times when there are issues that occur at the endpoint, the traditional chatbots cannot help the end-user to resolve the issue. The Anakage IT Help Desk Chatbot does not only communicate but Act as well, can take necessary steps to help, resolve the issues occurred at the End-point.

Actions that Anakage IT help desk Chatbot can take to help solve the issues at the End-point are has follows:

1. Solve end-point issues by downloading the required solutions.
2. Raise a ticket from the Chatbot.
3. The Chatbot can be used Offline, If there is network connectivity loss.
4. The Chatbot supports multiple languages.
5. The Chatbot can be used in the multiple platforms, Example: Facebook, Telegram, What’s-app, Skype, Microsoft Teams. and much more.

Watch it in action, here-

https://youtu.be/BJkWy4hmvLg