{"id":1092,"date":"2020-02-05T07:25:01","date_gmt":"2020-02-05T07:25:01","guid":{"rendered":"https:\/\/anakage.in\/blog\/?p=1092"},"modified":"2022-07-05T14:47:57","modified_gmt":"2022-07-05T14:47:57","slug":"proactive-cobot-resolve-issues-before-users-get-to-know","status":"publish","type":"post","link":"https:\/\/www.anakage.com\/blog\/proactive-cobot-resolve-issues-before-users-get-to-know\/","title":{"rendered":"Proactive CoBot- Resolve Issues before Users Get to Know"},"content":{"rendered":"<h3 id=\"Intro\"><strong>Introduction<\/strong><\/h3>\n<p>Anakage <a href=\"http:\/\/www.anakage.in\/proactive-and-self-healing-cobots.html\" target=\"_blank\" rel=\"noopener\">Proactive CoBot<\/a> component is a lightweight application which is installed on end points to resolve end-point issues proactively with no user intervention.<\/p>\n<p><a href=\"https:\/\/anakage.com\/blog\/recast-your-current-pproactive-transformation-automation-that-every-servicedesk-needs\/\" target=\"_blank\" rel=\"noopener\">Proactive cobot<\/a> is implemented as a service that detects and silently remediates issues at end points. Beyond maintaining standard system settings &amp; services in running condition, performance tunings and end point <a href=\"https:\/\/anakage.com\/blog\/endpoint-compliance-detection-and-auto-remediation\/\" target=\"_blank\" rel=\"noopener\">non compliance detect and auto resolution<\/a> it also enables on screen employee communication followed by user action enforcement tasks like password resets, mandatory trainings, compliance notices, \u201cIn-moment\u201d surveys etc.<\/p>\n<p>To ensure a seamless and superior device performance and user experience, proactive cobot allows both agent (installed service) and admin (service desk engineer) to trigger solutions upon requirement.<\/p>\n<h3><strong>Architecture<\/strong><\/h3>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-1094\" src=\"https:\/\/anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture2.png\" alt=\"\" width=\"703\" height=\"395\" srcset=\"https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture2.png 1039w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture2-632x355.png 632w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture2-768x432.png 768w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture2-1020x573.png 1020w\" sizes=\"(max-width: 703px) 100vw, 703px\" \/><\/p>\n<h3><strong>Various Use Cases<\/strong><\/h3>\n<p>Proactive cobot has versatile usability across the End User Support tasks including belo<\/p>\n<h5><strong>Automated Self-Heal Resolution-<\/strong><\/h5>\n<p>Proactive cobot conducts 24X7 oversight of end point status and, if required, remediates issues silently without any user intervention.<\/p>\n<p>Proactive solution examples of silent detect and fix include categories-<\/p>\n<p><strong>Printer<\/strong><\/p>\n<ul>\n<li>ensure printer spooler services are running<\/li>\n<li>default printer configuration<\/li>\n<\/ul>\n<p><strong>Browser related issues<\/strong><\/p>\n<ul>\n<li>Allow or restrict Active X<\/li>\n<li>Allow multiple file download<\/li>\n<li>Getting Error- Stop running this script<\/li>\n<li>Recommended popup blocker and proxy settings<\/li>\n<\/ul>\n<p><strong>System performance issues<\/strong><\/p>\n<ul>\n<li>system temperature checking<\/li>\n<li>Failed GP update<\/li>\n<li>System Auto Reboot<\/li>\n<li>System slow due to paging size and indexing file size<\/li>\n<li>Clean-up<\/li>\n<li>Disc failure<\/li>\n<li>Removing non-standard\/ unapproved add ins<\/li>\n<li>Manage start up programs<\/li>\n<\/ul>\n<p><strong>Other Application issues<\/strong><\/p>\n<ul>\n<li>Unable to move or drag cells to copy content in Excel<\/li>\n<li>Unable to copy from one cell to multiple cells in Excel<\/li>\n<li>Enable inactive add-ins in Microsoft Office Applications<\/li>\n<li>Not getting new mail notification in outlook<\/li>\n<li>Outlook is closed when minimized<\/li>\n<li>Unable to open Adobe PDF<\/li>\n<li>Unable to open hyperlink in word<\/li>\n<li>Error while launching excel<\/li>\n<\/ul>\n<h5><strong>End Point Compliance- <\/strong><\/h5>\n<p>proactive cobot can check end points against different end point compliance parameters of multiple products (installed agents) that may make devices non-compliant.<\/p>\n<p>Examples include:<\/p>\n<ul>\n<li>antivirus version check and update<\/li>\n<li>hard drive encryption method and conversion status check<\/li>\n<li>standard versions, settings and services at end points<\/li>\n<\/ul>\n<p>Click here to read more about <a href=\"https:\/\/anakage.com\/blog\/endpoint-compliance-detection-and-auto-remediation\/\" target=\"_blank\" rel=\"noopener\">compliance remediation and automation.<\/a><\/p>\n<h5><strong>\u00a0<\/strong><strong>On Screen User Communication\u2013<\/strong><\/h5>\n<p>Flash notices, alerts, surveys or user feedback mechanisms using proactive agent create a cooperative environment with the users besides Process compliance by coaxing and if need be even forcing the users to act.<\/p>\n<p>Examples include:<\/p>\n<ul>\n<li>Password reset Self-service portal registration enforcement<\/li>\n<li>Mandatory training<\/li>\n<li>In-moment surveys<\/li>\n<li>Corporate videos \/ communications<\/li>\n<li>Compliance messages<\/li>\n<li>Contractor extensions<\/li>\n<\/ul>\n<h5><strong>Remotely Solution Firing-<\/strong><\/h5>\n<p>Proactive cobot allows admin to fire solution to different end points without any remote access where particular solution has failed to run or Offline CoBotic solutions requiring user intervention. This is a great hack to overcome the issue of non user adoption of Self-Service as Service Desk engineers can fire self-service solutions on employee\u2019s machines and employees can self-resolve with the In-App guidance feature inside any application.<\/p>\n<p>Scenarios include:<\/p>\n<ul>\n<li>Custom shared network printer configurations<\/li>\n<li>Application usability related issues<\/li>\n<li>Mail archival<\/li>\n<li>Shared drive mapping<\/li>\n<li>Shared Mail box mapping<\/li>\n<li>Process guidance like workflow approvals<\/li>\n<li>Guide users on how to read digitally signed emails when they can\u2019t<\/li>\n<li>Custom Add ins \/ settings related issues<\/li>\n<li>Pst errors<\/li>\n<\/ul>\n<h5><strong>\u00a0<\/strong><strong>Track Multiple End point Information- <\/strong><\/h5>\n<p>Proactive cobot allows admin to collect multiple end points information at one place to take proactive actions.<\/p>\n<p>Such end point information for Root Cause Analysis and\/or proactive actions can include:<\/p>\n<ul>\n<li>System temperature<\/li>\n<li>Disk scan errors<\/li>\n<li>Error logs<\/li>\n<\/ul>\n<h5><strong>Password expiry detection and reset enforcement-<\/strong><\/h5>\n<p>Most of the organizations have password reset portal for users to reset password by themselves without having to log tickets, but the portal is scantly used due to lack of user adoption. Most users do not even register in the Password reset self-service portal to begin with even when it can make life so easy for them when they get locked out of system<\/p>\n<p>Proactive cobot can check password expiry details and accordingly prompt and enforce users to reset password by redirecting them to the existing password reset portal which a subtle AD prompt can not<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-1095\" src=\"https:\/\/anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture3.png\" alt=\"\" width=\"763\" height=\"278\" srcset=\"https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture3.png 975w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture3-632x230.png 632w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture3-768x280.png 768w\" sizes=\"(max-width: 763px) 100vw, 763px\" \/><\/p>\n<h3><strong>Deployment mode<\/strong><\/h3>\n<p>Anakage Proactive cobot is an agent based exe installed at the end points. Installation can be done by one time push through SCCM or other software distribution platforms. And it has updater functionality in built, so there&#8217;s no need to push every time the proactive agent agets an update.<\/p>\n<h3><strong>Components of Proactive CoBot (Self Heal Agent)<\/strong><\/h3>\n<h4><strong>Collector and Actor<\/strong><\/h4>\n<p>The collector can capture required relevant information from end points and advice the Actor to act based on the trigger values. What\u2019s interesting is it syncs silently whenever the machine is online with server to synch up updates, new rules and remediation solutions.<\/p>\n<ul>\n<li><strong>End point information Collect and Act solutions<\/strong>&#8211;<\/li>\n<\/ul>\n<p style=\"padding-left: 30px;\">Helps to both remediate issues and collect the activity data.<\/p>\n<p style=\"padding-left: 30px;\">Solution examples-<\/p>\n<ul>\n<li>Temp file cleanup<\/li>\n<li>Missing KB article patch updation<\/li>\n<\/ul>\n<p style=\"padding-left: 30px;\">More solutions can be-<\/p>\n<table width=\"624\">\n<tbody>\n<tr>\n<td width=\"299\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Reset Print Spooler \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026.<\/td>\n<td width=\"325\">Deletes all print jobs of the computer and restarts the Print Spooler service<\/td>\n<\/tr>\n<tr>\n<td width=\"299\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Install Software \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/td>\n<td width=\"325\">Installs applications using Microsoft Software Installer.<\/td>\n<\/tr>\n<tr>\n<td width=\"299\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Disable Start-up Application \u2026\u2026\u2026\u2026\u2026\u2026.<\/td>\n<td width=\"325\">Remove High-impact application from start-up.<\/td>\n<\/tr>\n<tr>\n<td width=\"299\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Test Computer Group Policy Applied in\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Days Range \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/td>\n<td width=\"325\">Compares last time computer group policy was applied on target device against provided time range.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul>\n<li><strong>End point information collect solutions-<\/strong><\/li>\n<\/ul>\n<p style=\"padding-left: 30px;\">Helps to collect end point information with zero action. It is helpful to detect and quantify anomalies and further root cause analysis can be done by the engineers.<\/p>\n<p style=\"padding-left: 30px;\">Solution examples-<\/p>\n<ul>\n<li>System temperature<\/li>\n<li>installed system program list<\/li>\n<\/ul>\n<p style=\"padding-left: 30px;\">More solutions can be-<\/p>\n<table width=\"624\">\n<tbody>\n<tr>\n<td width=\"299\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Get Start-up Impact\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026.<\/td>\n<td width=\"325\">Retrieves information similar to the information in the Start-up tab in Windows Task Manager.<\/td>\n<\/tr>\n<tr>\n<td width=\"299\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Get Battery Status\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026&#8230;&#8230;&#8230;<\/td>\n<td width=\"325\">Returns the health status of at most 2 batteries installed on the laptop, in terms of capacity that it can still hold.<\/td>\n<\/tr>\n<tr>\n<td width=\"299\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Get GPO Start-up Impact\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/td>\n<td width=\"325\">Obtains from Windows Event Log a wide range of information about user\/machine GPOs applied during user logon\/device start-up.<\/td>\n<\/tr>\n<tr>\n<td width=\"299\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Get Outlook Plugin Crash Details\u2026\u2026<\/td>\n<td width=\"325\">Retrieves details of Microsoft Outlook plugin crashes, with the focus on the most recent<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4><strong>Reporting and Admin portal<\/strong><\/h4>\n<p>It processes all the activities stored by the collector and then feed to the Anakage Universal portal where it is interpreted at pre-defined regular time intervals. The activities are stored in following views:<\/p>\n<h5><strong>Summary<\/strong><\/h5>\n<p>It shows the solution list with pass and fail end point details.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-1096\" src=\"https:\/\/anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture4.png\" alt=\"\" width=\"681\" height=\"327\" srcset=\"https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture4.png 975w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture4-632x304.png 632w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture4-768x369.png 768w\" sizes=\"(max-width: 681px) 100vw, 681px\" \/><\/p>\n<p style=\"text-align: center;\"><strong>Admin Tasks<\/strong><\/p>\n<ul>\n<li><strong>Detecting passed\/failed solution<\/strong><\/li>\n<\/ul>\n<p style=\"padding-left: 30px;\">Allows admin to define detection and remediation rules and settings at which the solutions need to be run on endpoints.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1098\" src=\"https:\/\/anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture6.png\" alt=\"\" width=\"640\" height=\"356\" srcset=\"https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture6.png 975w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture6-632x351.png 632w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture6-768x427.png 768w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1097\" src=\"https:\/\/anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture5.png\" alt=\"\" width=\"636\" height=\"279\" srcset=\"https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture5.png 975w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture5-632x277.png 632w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture5-768x337.png 768w\" sizes=\"(max-width: 636px) 100vw, 636px\" \/><\/p>\n<p style=\"padding-left: 30px;\">First the proactive agent will find whether a particular solution is obeying predefined rules set on specific settings at the end point. If the agent itself fixes the issue, it will fall under \u2019pass\u2019, and if the agent doesn\u2019t, it will fall under \u2018fail\u2019.<\/p>\n<ul>\n<li><strong>Fixing failed solution<\/strong><strong>&#8211;<\/strong><\/li>\n<\/ul>\n<p style=\"padding-left: 30px;\">Failed entries denote issues that need remediation. Solutions fixation can be triggered from Admin portal itself to invoke remediation for specific end points where the remediation has failed. Also custom end points can to be selected instead of default Solution run on all failed end points.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1099\" src=\"https:\/\/anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture7.png\" alt=\"\" width=\"678\" height=\"332\" srcset=\"https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture7.png 975w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture7-632x310.png 632w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture7-768x377.png 768w\" sizes=\"(max-width: 678px) 100vw, 678px\" \/><\/p>\n<p style=\"padding-left: 30px;\">If the fix option is clicked, this screen will come up allowing admin to select end point and action type.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1100\" src=\"https:\/\/anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture8.png\" alt=\"\" width=\"728\" height=\"311\" srcset=\"https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture8.png 975w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture8-632x270.png 632w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture8-768x328.png 768w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p style=\"padding-left: 30px;\">After clicking the fix button, the details will be shown under Action History.<\/p>\n<p style=\"padding-left: 30px;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1101 alignnone\" src=\"https:\/\/anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Screenshot-42.png\" alt=\"\" width=\"755\" height=\"300\" srcset=\"https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Screenshot-42.png 700w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Screenshot-42-632x251.png 632w\" sizes=\"(max-width: 755px) 100vw, 755px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1102\" src=\"https:\/\/anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture9.png\" alt=\"\" width=\"654\" height=\"318\" srcset=\"https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture9.png 975w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture9-632x308.png 632w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture9-768x374.png 768w\" sizes=\"(max-width: 654px) 100vw, 654px\" \/><\/p>\n<h5><strong>Solution Details<\/strong><\/h5>\n<p>Solution details shows all the solutions run in the selected date range with username,hostname and runtime details.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1104\" src=\"https:\/\/anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture11.png\" alt=\"\" width=\"634\" height=\"309\" srcset=\"https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture11.png 975w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture11-632x308.png 632w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture11-768x374.png 768w\" sizes=\"(max-width: 634px) 100vw, 634px\" \/><\/p>\n<h5><strong>Action History<\/strong><\/h5>\n<p>Action history shows all the action events taken by the proactive cobot. The action can be either agent initiated (silent) or admin initiated from the portal which is mentioned in the &#8216;action type&#8217;.<\/p>\n<p><u><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1103\" src=\"https:\/\/anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture10.png\" alt=\"\" width=\"655\" height=\"314\" srcset=\"https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture10.png 975w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture10-632x303.png 632w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture10-768x368.png 768w\" sizes=\"(max-width: 655px) 100vw, 655px\" \/><\/u><\/p>\n<p>As proactive solution fixation can be both agent and admin initiated, the solution fixation types are mentioned in \u2018Remediation mode\u2019. \u2018Admin initiated\u2019 refers if admin manually initiates any fix action against any solution. \u2018Agent initiated\u2019 refers if the agent based actor and collector responds, collects and reports.<\/p>\n<p><u><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1105\" src=\"https:\/\/anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture12.png\" alt=\"\" width=\"689\" height=\"310\" srcset=\"https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture12.png 975w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture12-632x284.png 632w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture12-768x345.png 768w\" sizes=\"(max-width: 689px) 100vw, 689px\" \/><\/u><\/p>\n<p>The &#8216;message&#8217; option works as a cobot event placeholder and it shows the actions taken by the cobot. Like if any solution fails, the failure solution will be shown here<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1106\" src=\"https:\/\/anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture13.png\" alt=\"\" width=\"675\" height=\"369\" srcset=\"https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture13.png 970w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture13-632x345.png 632w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture13-768x420.png 768w\" sizes=\"(max-width: 675px) 100vw, 675px\" \/><\/p>\n<h5><strong>Version Management<\/strong><\/h5>\n<p>On the portal the exe version details of active agents for different end points can be obtained.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1107\" src=\"https:\/\/anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture14.png\" alt=\"\" width=\"663\" height=\"303\" srcset=\"https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture14.png 975w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture14-632x288.png 632w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture14-768x351.png 768w\" sizes=\"(max-width: 663px) 100vw, 663px\" \/><\/p>\n<p>And it can be updated either by pulling the updater script or entire exe.<\/p>\n<p><strong>\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1108\" src=\"https:\/\/anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture15.png\" alt=\"\" width=\"698\" height=\"309\" srcset=\"https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture15.png 975w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture15-632x279.png 632w, https:\/\/www.anakage.com\/blog\/wp-content\/uploads\/2020\/02\/Picture15-768x339.png 768w\" sizes=\"(max-width: 698px) 100vw, 698px\" \/><\/strong><\/p>\n<h5>Experience Silent remediation with Anakage Proactive Cobot for your service desk and discover what <a href=\"http:\/\/www.anakage.in\/\" target=\"_blank\" rel=\"noopener\">Anakage<\/a> can do for your organization.<\/h5>\n<h3 style=\"text-align: center;\"><a href=\"http:\/\/anakage.in\/contact-us.html\" target=\"_blank\" rel=\"noopener\">Schedule a Demo<\/a><\/h3>\n<h3 style=\"text-align: center;\"><a href=\"http:\/\/anakage.in\/index.html\" target=\"_blank\" rel=\"noopener\">Visit our Website<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>Introduction Anakage Proactive CoBot component is a lightweight application which is installed on end points to resolve end-point issues proactively [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_themeisle_gutenberg_block_has_review":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[279,32,33,36,1],"tags":[113,146,112,50,111,52,101],"coauthors":[86,83],"class_list":["post-1092","post","type-post","status-publish","format-standard","hentry","category-anakage-platform","category-desktop-and-end-user-support-automation-platform","category-it-help-desk","category-self-service-automation","category-uncategorized","tag-batterystatus","tag-it-help-desk-automation","tag-outlook-library","tag-self-heal","tag-self-service-automation","tag-service-desk-automation","tag-skype-management"],"views":377,"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.anakage.com\/blog\/wp-json\/wp\/v2\/posts\/1092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.anakage.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.anakage.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.anakage.com\/blog\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/www.anakage.com\/blog\/wp-json\/wp\/v2\/comments?post=1092"}],"version-history":[{"count":0,"href":"https:\/\/www.anakage.com\/blog\/wp-json\/wp\/v2\/posts\/1092\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.anakage.com\/blog\/wp-json\/wp\/v2\/media?parent=1092"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.anakage.com\/blog\/wp-json\/wp\/v2\/categories?post=1092"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.anakage.com\/blog\/wp-json\/wp\/v2\/tags?post=1092"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.anakage.com\/blog\/wp-json\/wp\/v2\/coauthors?post=1092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}