Automating Your Service Desk – Anakage
Automation is the key. The millennial employee workforce prefers self-service for common occurring issues before reaching...
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Tag: service desk automation
Proactive CoBot- Resolve Issues before Users Get to Know
Anakage Proactive CoBot component is a lightweight application which is installed on end points to resolve end-point issues...
Multilingual Content Management System for a Luxury German multinational automotive company’s Service desk – A Case Study
The company has geographically dispersed locations with multiple facilities in a city with different language users, say...
Recast Your Current Problems into Proactive Goals- a Transformation that Every Servicedesk Needs
For many organizations the conventional way of solving any IT problem is to respond to clients or users after it arises....
AI, ML in Service Desk Automation
Most Technology consultants including myself and AI/ML service providers for over a decade have spear headed Digital...
Multilingual Self Service Portal Management
Being more efficient in the workplace really comes down to being more efficient with your time. And spending time on just...