Service Desk Automation for issue discovery and remediation
While considering Service Automation one of the key things to consider is how to reduce the cycle of Incident to Problem...
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Tag: Self service automation
Automating Your Service Desk – Anakage
Automation is the key. The millennial employee workforce prefers self-service for common occurring issues before reaching...
Proactive CoBot- Resolve Issues before Users Get to Know
Anakage Proactive CoBot component is a lightweight application which is installed on end points to resolve end-point issues...
Multilingual Content Management System for a Luxury German multinational automotive company’s Service desk – A Case Study
The company has geographically dispersed locations with multiple facilities in a city with different language users, say...