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The Challenge: A Swamped IT Help Desk
A large company with over 10,000 employees faced a familiar issue—its IT help desk was overwhelmed by the same support requests, again and again:
- Password reset requests
- Email sync issues
- Security concerns like phishing
Even with a well-maintained knowledge base and occasional training sessions, these repetitive issues continued to flood the system. IT teams were stuck responding to the same questions instead of focusing on higher-value work. The need was clear: raise IT awareness on a scale without increasing workload.
How Anakage Was Used
To tackle the challenge, the company turned to Anakage’s HTML Campaign feature—a tool that allows custom messages and tips to be displayed directly on user desktops.
The IT team launched a campaign called “Tip of the Day,” aimed at educating users with short, daily reminders and guidance around:
- Basic troubleshooting
- Security best practices
- Policy awareness
Initially, these tips were manually scheduled and deployed daily. But soon, the team streamlined the process using a single HTML file powered by JavaScript, which automated the entire campaign.
The new setup included:
- 20 Pre-written tips organised into weekly sets (5 tips per week)
- JavaScript to detect the current weekday and display the right tip
- A rotating schedule that refreshed automatically—no manual effort required
Set up once, the campaign ran continuously, delivering value every day.
How ChatGPT Helped Create the Campaign
Rather than writing the HTML and JavaScript code manually, the team turned to ChatGPT. Here’s the exact prompt they used:
“Create an HTML page that displays a ‘Tip of the Day’ based on the current weekday and the week of the month. There should be a total of 20 tips, with the first five shown from Monday to Friday in the first week, and the rest following the same pattern in subsequent weeks. The background should be blue, and the text should be white. The page should feature a title, ‘Tip of the Day,’ followed by the corresponding tip. A ‘Got It’ button should be centred below the tip, and a logo should be placed in the top left corner.”
ChatGPT generated a fully functional HTML + JavaScript file that was uploaded directly into the Anakage portal.
This video showcase the tip rotation, how the HTML campaign appears to users, and the admin view in the Platform.
Launching the Campaign in Anakage
Deploying the campaign was simple:
- Log in to the Anakage portal
- Go to Campaign > Manage List
- Click + Campaign and select “HTML Campaign”
- Add campaign details (name, description, duration)
- Upload the HTML file
- Set the Run Type to “Daily”
- Click Run
No further manual scheduling needed—tips rotated automatically each day.
What IT Could See Behind the Scenes
Anakage’s portal provided full visibility into campaign performance, including:
- Which devices and users received the campaign
- Deployment and execution status
- Timestamp of the last activity
- Current campaign state (e.g., Active, Completed)
This gave IT teams confidence in the campaign’s reach and impact.
The Outcome: Less Noise, More Awareness
In a matter of weeks, the company saw measurable improvements:
- A drop in repetitive ticket volume
- Increased employee awareness of IT and security policies
- More independent users handling basic issues
- Freed-up IT resources for strategic initiatives
All driven by one automated campaign—created in minutes with ChatGPT and delivered seamlessly through Anakage.
Final Thoughts
This success story shows how a simple idea—“Tip of the Day”—can evolve into a powerful, automated awareness campaign. With the right tools, even large organizations can reduce help desk noise and educate users efficiently.
If you’re looking to scale IT awareness across your workforce, this approach is a low-effort, high-impact way to begin.