User Experience

Automated upto 70% of Software Install Requests for a Japanese Multinational Company- A Case Study

Anakage has implemented a self-service software installation process for a Japanese multinational conglomerate corporation,...

New age tools for ITAM: Perform Physical asset verifications remotely

With a rise in Remote work conditions, manual physical asset verification has become complex and inefficient. Furthermore,...

Onboarding Practices: Speed up Onboarding by up to 4 times faster

  Since the late 1990s, the boom in technology has paved the way to inculcate smart and technologically savvy methods...

Self Service Password Reset (SSPR) Solution

Many organizations in spite of having a self service password reset web portal continue to witness Password reset...

Remote solution firing in IT Service Desk

What if you have been adopting the service desk automation and you find that it is still not giving you a much ROI ? What...

Self-Help and Self-Heal Solutions in IT Help Desk Automation

In a perfect world of IT Help Desk Automation all software issues will be either fixed manually or detected and proactively...

Multilingual Content Management System for a Luxury German multinational automotive company’s Service desk – A Case Study

The company has geographically dispersed locations with multiple facilities in a city with different language users, say...

Multilingual Self Service Portal Management

Being more efficient in the workplace really comes down to being more efficient with your time. And spending time on just...

Step by step instructions to deploy Anakage server

Please use this step by step guide for Server deployment of Anakage - Download all the stuff you will need - The latest...

Planning for Anakage Self Service Deployment – 5 Answers to keep ready

40% of users like to try out to solve the problem themselves before reaching service desk. This number will increase as the...