Desktop and End User Support Automation Platform

Self-Help and Self-Heal Solutions in IT Help Desk Automation

In a perfect world of IT Help Desk Automation all software issues will be either fixed manually or detected and proactively...

Benefits of IT Help Desk Portal for IT Automation

A self-service portal is a platform that has self-service or self-help solutions that enables the consumer to request...

Mac Self Service Application

Mac self service application is made for enterprises, wanting to empower their Mac users to self-resolve issues thereby...

Service Desk Automation for issue discovery and remediation

While considering Service Automation one of the key things to consider is how to reduce the cycle of Incident to Problem...

Automating Your Service Desk – Anakage

Automation is the key. The millennial employee workforce prefers self-service for common occurring issues before reaching...

Proactive CoBot- Resolve Issues before Users Get to Know

Anakage Proactive CoBot component is a lightweight application which is installed on end points to resolve end-point issues...

Multilingual Content Management System for a Luxury German multinational automotive company’s Service desk – A Case Study

The company has geographically dispersed locations with multiple facilities in a city with different language users, say...

Recast Your Current Problems into Proactive Goals- a Transformation that Every Servicedesk Needs

For many organizations the conventional way of solving any IT problem is to respond to clients or users after it arises....

How to easily use windows event viewer in day to day troubleshooting

As a service desk agent while solving user issues many a times you wished you could have gone deeper to understand root...

Scripting is not automation – Best practices for your Automation/AI in IT

Automation is one of the key technology trends that is here to stay and it is poised to change the way we work or live....