Introduction
Welcome to the Anakage Operation Training course. This module will guide you through the process of numerically estimating the value of IT Help-Desk Automation using Anakage. You will explore different business cases, learn how to identify automation opportunities, and understand the tangible and intangible benefits of implementing Anakage in IT service management.
Table of Contents
- Anakage Value Estimation
- Business Cases for Value Estimation
- Information required to built a detailed Business Case
- Identifying Tangible Benefits
- Common IT Problems Solved by Anakage
- Opportunity Assessment
- Case Study Analysis
- Cost Considerations
- Impact Assessment (IT Service Company Case Study)
- Conclusion
Curriculum
- 6 Sections
- 4 Lessons
- 10 Weeks
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- Anakage Value Estimation0
- Business Case for Value Estimation1
- Information required to built a detailed Business Case1
- Identify Tangible Benefits1
- Common IT Problems Solved by Anakage2
- About Lesson3
