How to use solutions

How to Use a Solutions

Step 1: Verify Prerequisites

· Ensure Anakage HealITService is running: This service is necessary for executing solutions requiring admin rights.

· Check for Admin Privileges: If the solution involves elevated permissions, ensure you have access to admin rights on the system.

Step 2: Obtain the Solution File

· Download the executable file (e.g., techselfsupport_xx_.exe) from the designated portal or deployment system.

· Confirm the file name matches the expected format, where xx is the unique solution number.

Step 3: Run the Solution

1. Locate the executable file on your system.

2. Double-click the .exe file to start the solution.

a. If admin rights are required, you may be prompted to enter credentials.

3. The solution will automatically execute the steps defined in the script.

Step 4: Follow On-Screen Prompts

· Pay attention to any Guiding Messages that appear during the process. These messages provide instructions or feedback on the task’s progress.

· Some solutions may require you to confirm actions or perform small tasks.

Step 5: Monitor Progress

· The solution will navigate through steps based on the script logic:

o Action steps: Perform automated tasks.

o Condition steps: Make decisions based on system checks or user input.

Step 6: Check for Completion

· The solution will notify you once the process is complete, indicating success or failure.

· If successful, verify the expected outcome, such as the application being installed or the intended task completed.

Troubleshooting Steps:

1. If the solution doesn’t work as expected:

a. Ensure the configuration file (e.g., Anakage.ankscpt) is correctly uploaded and accessible.

b. Check that the zip file used during creation was properly structured (e.g., no nested folders).

2. For admin-rights-related issues:

a. Verify that the Admin required checkbox was enabled during the solution’s creation.

b. Confirm that you have sufficient privileges.

Using the solution is straightforward: download, run, follow instructions, and verify the outcome. If you encounter issues, review the setup and execution environment or consult logs for details.